Stainguard International Pty Ltd is committed to managing your personal information openly and transparently and to keeping your personal information safe.
We collect personal information that is necessary and relevant, when we provide our services to you, such as: your name, address, email address and telephone number in order to offer you the best possible customer service.
Collecting and disclosing personal information about others
You represent and warrant to us that where you provide personal information to us about another person:
(a) you are authorised to provide that information to us;
(b) you have obtained the express consent of the individual to disclose their personal information to us for its relevant use, including for use in our business and to provide our services;
(c) you have complied with the APPs in collecting that personal information, including by making all relevant notifications required under APP 5; and
How do we use or disclose your personal information?
We may use and disclose your personal information for the purposes for which it was collected or for a related purpose such as:
(a) to set up and activate your account with Advance Chemicals
(b) to consider your request for a product
(c) to enable us to provide a product
(d) to coordinate delivery of your goods;
(e) to facilitate and process your orders and payments;
(f) to provide information to you that you have requested;
(g) to provide additional information to you as requested by you and to respond to your queries about our products;
(h) to facilitate product reviews and to seek your feedback in relation to particular products, customer satisfaction and our relationship with you and to manage any customer complaints;
(i) for use in direct marketing of promotions, products and services that we think might be of interest to you, including to add to a database compiled by us for this purpose;
Accessing personal information
You have a right to access most personal information we hold about you.
To request access, please email email@example.com
There are some limited circumstances in which we may not be able to provide you with access to your personal information when requested. Such circumstances might include where access would pose a serious threat to the life, health or safety of another person or where such access would unreasonably impact on the privacy of others.
Where you request access to your personal information, we will respond to any such request within a reasonable period after the request is made and if possible, we will provide you with access to your information in the manner requested by you, if specified. In any event, we will take all reasonable steps to give you access to your information in a way that meets your needs.
Updating Personal Information
To assist us to keep the information we hold about you as accurate, complete and up-to-date, please ensure that you provide us with correct information at the time you provide it to us. Immediately inform us if your details change at any time. If we are concerned that any of your information is inaccurate, incomplete, out-of-date, irrelevant or misleading, or if you request that we correct any of your information, then we will take all reasonable steps to correct the information to ensure that it is accurate, complete, up-to-date, relevant and not misleading in the context of the purpose for which it is held.
Changes to this policy
Complaints about handling personal information
We will consider and respond to your complaint within a reasonable period. If you are not satisfied with our response to a complaint, or you consider that Advance Chemicals may have breached the Australian Privacy Principles or the Privacy Act, you are entitled to make a complaint to the Office of the Australian Information Commissioner.
Full contact details for the Office of the Australian Information Commissioner can be found online at www.oaic.gov.au.